Contact Us
E-mail: Please directly send an email to customer@tokyo-tiger.com.
Service Time：Monday - Friday, 9am - 8pm
Don't get a reply? Please check the spam folder of your email. We never ignore any message from every customer.
To provide you with the best possible service, our response times may vary depending on the season:
February – October
- Email: within 10 hours
- Facebook / Instagram messages & chat: within 30 minutes
November – January (Peak Season)
- Email: within 24 hours
- Facebook / Instagram messages & chat: within 30 minutes
Please note that outside of working hours, live support is not available, and only our AI assistant will be online.Kindly allow some time for our team to get back to you once we are back online.
We truly value every message and will make sure each inquiry is responded to as soon as possible.
