Orders & Shipping

Find Your Order

After your payment is successfully completed, you’ll receive an Order Confirmation Email that contains your order number, purchased items, and detailed information.
If you don’t see it in your inbox, please check your Spam / Junk folder.

You can also view your order anytime by logging into your account: My Account → Orders
Here you will find all past and current orders with detailed statuses.

 

Order Processing Time

Each order goes through three main stages after payment:

Stage	Description	Average Time (business days)
Production  Time	Made to order printing and quality check	5 – 8
International Shipping	Transit to  destination country	7 – 15
Local  Delivery	Handled by  your local courier	3 – 5

During holidays or peak periods, processing times may be longer.

Typical delivery times after dispatch are:

Shipping Location:	United States
Shipping Time:	10-15 Business Days

 

Shipping Location:	Canada/New Zealand
Shipping Time:	10-15 Business Days

 

Shipping Location:	The United Kingdom / France / Germany / Italy / Spain / Netherlands / Belgium / Austria / Sweden / Poland / Australia / Ireland / Bulgaria / Portugal / Hungary / Slovakia / Czech Republic / Romania / Finland / Denmark / Isreal
Shipping Time:	6-10 Business Days

 

Shipping Location:	Norway
Shipping Time:	10-15 Business Days

 

Shipping Location:	Mexico
Shipping Time:	10-15 Business Days

 

Shipping methods: Standard, Expedited and free shipping.

Standard:  $7.99

Expedited: $12.99

Free Shipping: Orders over $79

 

Track Your Order 

• You will receive a Tracking Number Emailafter shipment.

• Visit the Track My Order page and enter your email + order number to see realtime updates.

• Alternatively, log in to My Account → Orders, scroll to “Track My Order via Email or SMS.”

• You can also check movement on your local postal service site using the same number.

Tracking updates may take 2 – 5 days to appear after dispatch; this is normal due to carrier sync intervals.

 

Common Tracking Questions

Why hasn’t my tracking updated for days?

Tracking may pause when shipments move between international hubs or countries; it does not mean the package is lost.

 

What if my package is held by customs?

International orders sometimes require inspection; once cleared, the parcel continues to local delivery.

 

Why was my order shipped in multiple packages

Orders containing different items may ship separately to speed up delivery.

 

Tracking shows “Delivered” but I didn’t receive it
- Check around your mailbox/front door.
- Ask family, neighbors or building management.
Couriers may mark “Delivered” a few hours early. If still not found after 24 hours, contact us.

 Email: customer@tokyo-tiger.com

 

Shipping Protection by Seel 

Tokyo Tiger offers Seel Shipping Protection at checkout for extra peace of mind.
If you purchased this insurance and your order is lost, stolen, damaged, or severely delayed, you can file a claim directly with Seel for a refund or replacement.

How it works:
1. Choose “Add Seel Shipping Protection” on the checkout page.
2. Receive an email containing your insurance details and claim link.
3. If an issue occurs, open the email and submit a claim through Seel’s portal.
4. Once approved, Seel will refund or re-ship your order on your behalf.

 

Delays & Lost Packages 

If your shipment is overdue beyond expected time:First check the tracking updates and local post office.
If still unresolved after 30 days (US) or 40 days (international), contact our support team or file a Seel claim (if covered).

 

Address Accuracy

Ensure your shipping address is complete and accurate before payment. We are not responsible for delays or loss caused by incorrect addresses provided by customers.

 

Customs & Import Taxes 

International orders may incur customs duties or import taxes, which are the buyer’s responsibility. We declare items at reasonable value to facilitate smooth customs clearance.

 

Need Help? 

For any questions about orders, shipping or insurance claims, please reach out to our Help Center or email  customer@tokyo-tiger.com

We aim to reply within 24 hours on business days.

Customer Support Response Time：

To provide you with the best possible service, our response times may vary depending on the season:

February – October

• Email: within 10 hours
• Facebook / Instagram messages & chat: within 30 minutes

November – January (Peak Season)

• Email: within 24 hours
• Facebook / Instagram messages & chat: within 30 minutes

Please note that outside of working hours, live support is not available, and only our AI assistant will be online.Kindly allow some time for our team to get back to you once we are back online.

We truly value every message and will make sure each inquiry is responded to as soon as possible.